If you haven't received an email within 15 minutes of submitting your password request, check out these tips:
- Ensure you provided the correct information - The name and email address you enter must exactly match the information you gave during registration or when you last updated your account. It may help to try another version of your name (nickname, maiden name, middle initial, etc.) or an alternate email address.
- Check your spam or bulk email folder - Email from Classmates may have accidentally arrived in your "spam" or "bulk" or "social/promotion" email folder instead of your inbox, depending on the settings of your email account.
- Add Classmates to your contact list/address book or email "safe" list - Your password email will be sent from ClassmatesEmail@accounts.classmates.com. Please add this address to your contact list/address book or "safe" list. You may also need to adjust your settings to make sure incoming messages from this email address are not blocked.
Please check with your email provider for help if needed. Once you've adjusted your email settings, you might need to request a password reset email again.