Paid Memberships
All charges for paid memberships, including the initial purchase and any subsequent automatic renewal fees are non-refundable.
We make efforts to ensure our members understand the terms of the membership they are purchasing by providing information about the automatic renewal program and the no refund policy directly on the payment page and in the email purchase receipt.
1-year and 2-year paid members are also emailed a renewal reminder approximately 30 to 35 days prior to the next billing.
Members are provided information that they can change their renewal status of their account at any time by visiting the Account and Billing section which is located under My Classmates® which is accessible on nearly every page of the website. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply must click on the “Turn off automatic renewal” link.
Yearbook Reprints
All yearbook reprint sales are final. Because each yearbook reprint is created specifically at the request of the customer when they submit their order, we do not accept yearbook reprint returns or exchanges.
If you receive a yearbook that is damaged or defective, please let us know by clicking here and filling out the required fields. We will research the issue and respond promptly.