If your password request is not initially accepted, keep in mind that the name and email address you enter must exactly match the information you gave during registration or when you last updated your account. It may help to try another version of your name (nickname, maiden name, middle initial, etc.) or an alternate email address.
If you no longer have access to the email address you used to register, please see below:
- FREE MEMBERS: If you are unable to reset your password due to a changed email address, please re-register using your current information.
- PAID MEMBERS: If you have a paid membership and are unable to reset your password due to a changed email address, please contact our Member Care Team for further assistance.